Shipping
We currently ship to addresses within the United States only, including APO, FPO and DPO addresses, which we treat as domestic.
Rates
Flat rate shipping is calculated at checkout. Orders over $75 ship free within the US.
Apparel is made to order
Your shirt does not exist until you buy it. That means there is a production window before anything ships, and it is the single most common thing people miss when they order.
- Production: 2 to 5 business days
- Transit: 3 to 5 business days after it ships
So plan on roughly one week to ten days from order to doorstep. Military addresses take longer once the package leaves the domestic network. If you need something by a specific date, order with room to spare and email us so we know.
Accessories ship faster
Patches, stickers and hardware are stocked rather than printed to order, so those usually leave within 1 to 2 business days.
If you order an accessory together with apparel, the two may ship separately and arrive on different days.
Tracking
You get a tracking number by email the moment your order leaves the facility. If you have an order confirmation but no tracking yet, it is still in production.
Check your spam folder before you email us. It is almost always there.
Multiple items can arrive separately
Different products are sometimes produced at different facilities. If you order more than one thing, it may show up in more than one package on more than one day. You are not being charged twice and nothing is missing.
Address accuracy
We ship to the address you enter at checkout. Double check it before you submit.
If a package is returned to us as undeliverable because of a bad address, we can reship it once you cover the shipping again. Contact us as fast as you can if you catch a mistake, because we may be able to fix it before it leaves.
Lost or stolen packages
Once a carrier scans a package as delivered, it is out of our hands. If it says delivered and it is not there, check with your neighbors and your household first, then file a claim with the carrier.
Report a missing package to us within 30 days of the delivery scan so we can help while the carrier will still open a claim. Let us know either way. We will do what we can, but we cannot replace a stolen parcel at no charge.
Delays we do not control
Weather, carrier backlogs and holiday volume all happen. We will keep you informed when we know something, and the windows above are estimates rather than guarantees.
Questions
Email shop@civilianasset.com with your order number.
Civilian Asset is based in Eagle, Idaho.
