Returns & Exchanges
Every Civilian Asset garment is printed after you order it. Nothing sits on a shelf waiting, which keeps the line lean and means a returned shirt cannot go back into stock. Our apparel policy is built around that, and we would rather be straight with you about it than bury it in small print.
Misprints, damage, or the wrong item
We replace it. No cost to you, and you do not need to ship anything back.
Email us within 30 days of delivery with your order number and a photo of the problem. We will get a replacement into production the same day we confirm it.
This covers a print that came out wrong, a garment that arrived damaged, and an order that shipped in the wrong size or color from what your confirmation says.
Wrong size
We will exchange it within 30 days of delivery on items that are unworn, unwashed, free of pet hair and smoke, and still have the tags on them.
Return shipping on an exchange is on you. Once your return is on its way, we put the replacement into production. One exchange per order.
Check the size guide on the product page before you order and this almost never comes up. If you are between sizes, size up.
Changed your mind on apparel
We do not refund apparel for change of mind.
Your shirt was made for your order. We cannot resell it, and we are not going to pad every price on the site to cover returns from people who did not want the thing they bought. If that feels strict, it is the tradeoff that keeps the price where it is.
Accessories are different
Patches, stickers and hardware are stocked rather than made to order, so they are not subject to the rule above.
Return any unused accessory in its original packaging within 30 days of delivery for a refund. Return shipping is on you unless the item arrived damaged or was not what you ordered. Stickers that have been applied or peeled cannot be returned.
What is not covered
- Normal wear, fading from washing, or damage from how a garment was cared for
- Items that have been worn or washed
- Claims made more than 30 days after delivery
- Sale and clearance items, which are final
- Packages marked delivered by the carrier and then taken from a porch or mailbox. File with the carrier and let us know, and we will help however we can, but we cannot replace a stolen parcel for free
Slight variation is normal
These are printed by machine onto fabric, not stamped out of a mold. Print placement can shift a small amount between garments, and colors can read slightly differently between colorways and between your screen and the real thing. That is normal and is not a defect. Something obviously wrong is a different story, and that is what the top of this page is for.
Cancellations
Reach out immediately if you need to cancel or change an order. If it has not entered production we can usually stop it. Once it is printing, we cannot.
Refund timing
Approved refunds go back to your original payment method. We issue them within 3 business days of approving the claim, and your bank usually takes another 5 to 10 business days to post it.
How to start a claim
Email shop@civilianasset.com with your order number, what went wrong, and a photo if there is something to see. A real person reads it.
Civilian Asset is based in Eagle, Idaho.
